Your Privacy Is Our Responsibility

1 Introduction & Scope

cq444 is a safe and reliable online entertainment platform operating for players in Bangladesh. We believe that protecting every user's privacy is a fundamental right. This Privacy Policy ("Policy") explains how personal information of users of the cq444 website (https://cq444.lat) is collected, the purposes for which it is used, who it may be shared with, and what rights users have over their information.

This policy applies equally to cq444's website, mobile application, customer support channels, and all other digital services. By using our platform, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our platform.

2 What Information We Collect

cq444 collects only the information that is necessary to properly provide the platform's services. The categories of information collected are described below:

2.1 Information Provided Directly

When you create an account on cq444 or contact us, the following information is collected:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Contact address, email, and mobile number
• Login credentials (username and encrypted password)
• National ID card or passport details for identity verification
• Financial transaction information: bKash, Nagad, Rocket, or Upay account numbers and transaction history
• Messages and complaint-related information provided in customer support chat

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Date, time, and duration of visits to the platform
• Pages visited and links clicked
• Cookie and session data (details in section 7)

2.3 Information Received from Third Parties

In some cases, supplementary information may be collected through registered third-party service providers for the purpose of identity verification or fraud prevention. Such collection always takes place within the applicable legal framework.

3 Purposes for Using Information

cq444 uses collected personal information only for the following legitimate purposes:

• Account management: Ensuring registration, verification, login, and account security
• Financial transaction processing: Managing deposit and withdrawal activities
• Customer support: Responding to assistance requests, complaints, and queries
• Safety and security: Detecting and preventing fraudulent activity
• Age verification: Preventing access by those under 21
• Responsible gaming: Monitoring excessive play patterns and providing support
• Legal compliance: Maintaining records in accordance with applicable laws and regulations
• Platform improvement: Enhancing service quality and user experience
• Communications: Sending notifications about important policy changes or security matters

We never sell your information to advertisers or transfer it to third parties for commercial purposes.

4 Sharing Information & Third Parties

cq444 does not share your personal information with any third party except in the limited circumstances described below:

4.1 Service Partners

Some trusted service partners (such as payment processors, identity verification agencies, and technology infrastructure providers) work to support the operation of our platform. These partners receive only the information necessary to carry out their specific tasks and are committed to upholding privacy standards equivalent to this policy.

4.2 Legal Obligations

In response to a court order, a lawful request from an investigating authority, or applicable legal obligations, it may be legally required to provide information to the relevant authorities.

4.3 Fraud Prevention

If fraudulent activity is suspected on a user's account, the necessary information may be shared with the relevant payment operator or security partners.

5 Data Security Measures

cq444 uses industry-standard security technologies and practices to keep your personal information secure. The key elements of our security framework are described below:

• SSL/TLS encryption: All data transfers are secured through industry-standard SSL encryption technology
• Encrypted storage: Passwords and sensitive financial information are stored in encrypted form
• Access controls: Only authorized staff can access relevant information for their designated tasks
• Security monitoring: Round-the-clock system monitoring and detection of unusual activity
• Regular security audits: Vulnerability assessments and systematic improvements
• Staff training: Regular staff training on data protection

While we are committed to ensuring the highest level of security, data transmission over the internet is not entirely risk-free. We ask that you notify our support team immediately of any security concerns.

6 Data Retention Period

cq444 retains users' personal information only for as long as it is necessary to fulfil the purpose for which it was collected or to meet legal obligations. Retention policies for specific categories are set out below:

• Account information: For the duration the account is active and for the legally required period after closure
• Financial transaction records: From the date of the transaction for the period required under applicable law
• Customer support communications: For a reasonable period for complaint resolution and review
• Log data: Generally for a defined short period, after which it is automatically deleted
• Marketing communication consent: Until consent is withdrawn

After the defined period, information is securely deleted or anonymised in a way that no longer allows identification.

7 Cookies & Tracking Technologies

cq444 uses cookies and similar technologies to operate the platform properly and to improve the user experience.

7.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, security verification, and load balancing. Without them, the platform cannot function properly.

7.2 Functionality Cookies

These cookies remember your preferences — such as language selection or other settings — so you do not have to re-select them on each visit.

7.3 Analytical Cookies

These cookies help us understand how users are using the platform and improve service quality. The information collected is analysed in aggregated and anonymised form.

You can control or disable cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

8 User Rights

cq444 users have the following rights regarding their personal information:

• Right of access: You may ask what information we hold about you and request a copy of that information.
• Right of rectification: You may request correction of any inaccurate or incomplete information in your data.
• Right of erasure: In certain circumstances you may request deletion of your information, though information required to fulfil legal obligations may not be deletable.
• Right to restrict processing: In certain circumstances you may request that processing of your information be temporarily suspended.
• Right to object: You may raise an objection to your information being used for specific purposes.
• Right to withdraw consent: You may withdraw consent for any data processing carried out on the basis of your consent at any time.

To exercise these rights, contact our customer support team. We will respond to your request within the applicable timeframe.

9 Privacy Protection for Minors

cq444 is a platform operated solely for those aged 21 or above. We never knowingly collect information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If there is any suspicion that someone under 21 has provided information, that information will be deleted immediately and the relevant account will be closed.

If a parent or legal guardian believes that their minor child has provided information on our platform, please contact us immediately.

10 International Data Transfers

cq444 operates primarily for the Bangladesh market. However, due to the nature of modern technology infrastructure, your information may be stored or processed on servers located in other countries.

For such international transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country or organisation
• The security of information is ensured through contractual protective arrangements
• The standards described in this policy are maintained at all times

11 Third-Party Links & Services

The cq444 platform may sometimes reference third-party services such as game providers or payment services. These third parties have their own privacy policies, and cq444 is not responsible for their methods of collecting and using information.

Payment services such as bKash, Nagad, Rocket, and Upay are governed by their own privacy policies. Those providers' own policies also apply at the time of a transaction.

12 Policy Changes & Updates

cq444 reserves the right to review and amend this privacy policy at any time. In the event of significant changes to the policy:

• The updated policy will be published on the website
• The "Last updated" date at the top of the page will be changed
• Registered users may be notified by email in the case of notable changes

Continuing to use the platform after changes are made will be considered as your acceptance of the revised policy. We recommend reviewing the changes regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. We aim to respond to all enquiries as promptly as possible.

The cq444 customer support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.

To learn more about our services, read our About Us page, Terms & Conditions, and Responsible Gaming policy.